An explanation of our paper https://papers.ssrn.com/sol3/papers.cfm?abstract_id=7644027
Retailers should stop judging products by sales revenue and gross margin percentages, and instead measure how many actual cash dollars (or euros) a product generates per unit of their scarcest resource ($CM_i / X_i$) .
1. Percentages Were a Workaround, Not a Law
- Before barcodes and computers, stores couldn't track exact profits on thousands of individual items, so they used total sales and gross margin percentages as a rough shortcut
. - Today, computers track every single item sold, making that shortcut obsolete
. Yet textbooks, software (like SAP and Oracle), and buyer bonuses still use percentages out of sheer habit . - As the founders of IKEA and Trader Joe's pointed out, you pay your bills with cash dollars, not percentages
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2. Price the Bottleneck ($RCM_i = CM_i / X_i$)
- A store's true operating profit is the sum of total cash contribution margins ($CM = \text{unit profit} \times \text{quantity sold}$) minus fixed store costs
. - Because every store has a physical limit (a bottleneck, $X$), items must compete for it
. You maximize profit by maximizing cash contribution per unit of that bottleneck : - Floor Space ($X = \text{m}^2$): In 1906, C&A cut its profit per coat from 8 guilders to 1 guilder
. Volume jumped 12x in the same space, raising profit per square meter from 8 to 12 guilders and quadrupling company net profit by 1910 . - SKU Slots ($X = \text{SKU}$): ALDI limits its stores to about 600 items
. A computer making $20 per unit beats a staple making $1 per pack in that slot, regardless of percentages . - Capital ($X = \text{Capital}$): Only when a merchant is strictly limited by cash to buy inventory does return on capital (like GMROI) become the right metric
. (Most supermarkets and discounters get paid by customers before they pay suppliers, so cash isn't their bottleneck—space is .)
3. Ignore Fixed Overhead
- Accounting methods that chop up fixed store overhead (like rent or headquarters salaries) and assign it to individual items only muddy the waters
. Fixed costs don't change when you swap one product for another . - The only true cost of putting an item on a shelf is opportunity cost—the cash contribution you gave up by not putting a better item in that exact same spot
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Why Ignoring Sales is Confusing and Counter-Intuitive (The Sock Example)
Imagine a retailer comparing two pairs of socks that take up the exact same shelf space and sell the exact same number of pairs :
- Sock A costs the store €2 to buy and sells for €4 (Profit = €2 per pair)
. - Sock B costs the store €1 to buy and sells for €3 (Profit = €2 per pair)
.
From a strict cash profit standpoint ($CM_i / X_i$), Sock A and Sock B are identical . They both put €2 of hard cash in the register per pair and generate the exact same profit per square meter of shelf space .
However, telling a traditional retailer to ignore the sales number and treat them equally feels completely backwards for three reasons:
- The "Sales Volume" Illusion: If the store sells 1,000 pairs of Sock B instead of Sock A, top-line Sales drop from €4,000 to €3,000. Even though the store keeps the exact same €2,000 in cash to pay rent and salaries, retail buyers are trained (and paid bonuses) to grow top-line sales
. Watching revenue drop by 25% feels like failure, even when bottom-line cash is unchanged. - The "Stock Trader" Brain Trap: Retailers often confuse selling goods with investing capital
. A stock investor looks at Sock A (€2 cost $\rightarrow$ €4 sale, a 100% markup / 50% gross margin) and applies that same percentage rule to Sock B, pricing it at €2 (€1 cost $\rightarrow$ €2 sale) . They pat themselves on the back for keeping a consistent percentage margin, not realizing they just cut their actual cash profit in half (from €2 to €1 per pair) for that shelf space . - The Kmart Trap: Conversely, chasing high percentages without looking at space velocity is fatal
. Kmart executives once praised zippers and curtain hooks as their "most profitable items" because they had huge percentage margins . In reality, they sold slowly for tiny dollar amounts, starving the store of total cash per square meter .
The Takeaway: Top-line sales revenue just includes the money you collect on behalf of your supplier (€2 for Sock A vs. €1 for Sock B). You don't get to keep your supplier's money, and you can't pay the landlord with margin percentages . Only the cash contribution left over per unit of shelf space matters .
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